Monday, January 12, 2009

The magic link: changing the administrative email address in PayPal

Do you have a PayPal account? Ever tried to change the administrative email address on it? How was it? For me, it was horrendours: 5 years of dismal failures - until today. And today is the day when I said to myself, once again: kudos to the powers of Google. I worship you. You helped me find the answer.

Aided by Google, I ran across a blog article about the same issue, posted by the incredibly nice folks at Tez and Dro. Their instructions worked like a charm:
  1. Log in to your account at https://www.paypal.com/.
  2. Copy and paste the following magic link, https://www.paypal.com/us/cgi-bin/webscr?cmd=_profile-logins-change-admin in to the address bar.
  3. Select an existing email address from the drop down menu that you want to make the new administrative email address, and click "Continue". You are done! The email address you selected will now be the administrative email address.
Why is it a big deal? Because nowhere on PayPal site, you can find this information, and you cannot do it yourself without knowing that magic link above. Your attempts to contact PayPal Customer Service or Support will be futile. They will send you useless instructions without the magic link. They will promise to update your account themselves, only to never do it. They will ignore your requests. I have had at least five incredibly frustrating email exchanges with PayPal, over the past five years.

I honestly don't know why this is such a big deal, but regardless: thank you Tez and Dro!

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